Privacy Policy

1. Introduction

Welcome to Mobile Maintenance. We are committed to maintaining the trust and privacy of mobile repair shop owners, technicians, and customers who utilize our platform to track mobile device repair jobs.

This Privacy Policy explains how information is collected, processed, and protected when using our web-based repair management system, receipt generation features, and customer job tracking portals.

2. Information We Collect

We collect information necessary to process repair work orders and facilitate system administration:

• Shop Account Data: Shop name, owner email address, contact phone number, physical shop address, and authentication credentials.
• Technician Profiles: Technician name, assigned shop ID, email address, diagnostic notes, and repair order history.
• Repair Job Intake Data: Device brand, model name, IMEI/serial number, initial fault descriptions, passcodes (if explicitly provided for testing), and check-in timestamp.
• Customer Contact Details: Customer name and mobile number associated with specific job ticket check-in receipts.

3. How Information is Used

Collected data is used strictly for operational and service delivery purposes:

• To generate and store digital check-in and final repair receipts.
• To enable live repair progress tracking for customers via public track URLs.
• To dispatch repair orders to assigned technicians within a repair shop.
• To maintain system diagnostics, database backups, and security integrity.

4. Account Information & Control

Shop managers and administrators hold administrative access to update shop profiles, technician credentials, service pricing catalogs, and repair job records. Account credentials must be maintained securely by authorized staff.

5. Device & Technical Information

When accessing the Mobile Maintenance web platform, technical logs including browser type, IP address, request timestamps, and session tokens are generated automatically to protect against unauthorized access and maintain active user sessions.

6. Cookies & Local Session Storage

Mobile Maintenance utilizes essential HTTP session cookies (`session_id`) to maintain authenticated shop owner and technician sessions. We do not use intrusive third-party advertising tracking cookies.

7. Data Sharing & Disclosure

We do not sell, trade, or rent personal or repair data to third-party marketers. Data is only accessible to authorized repair shop staff, assigned technicians, and system administrators.

8. Data Security & Retention

We implement industry-standard encryption protocols and session safeguards. Repair job records and receipt snapshots are retained in accordance with shop database retention policies and backup schedules.

9. User Rights & Data Requests

Users and customers may request correction or deletion of their personal contact information recorded on repair receipts by contacting their respective repair shop or system administrator.

10. Policy Changes & Contact

We may update this Privacy Policy periodically to reflect system enhancements or legal updates.